Privacy Policy

1. Information We Collect

We collect the medical and health related information patients choose to provide through the intake platform, including demographics, chief complaint, current medications, allergies, and relevant medical history. We also collect technical information needed to operate the platform securely, such as session and device data.

2. How We Use Information

Information submitted may become part of your medical record. Your provider may rely on the information you provide during your evaluation and treatment. You are responsible for providing information that is accurate and complete to the best of your knowledge. We use this information to operate the intake platform, generate summaries for your care team, and improve the security and reliability of the service.

3. Privacy & HIPAA Acknowledgment

Reasonable administrative, technical, and physical safeguards are used to help protect your health information. Your information may be collected, stored, processed, and shared with your healthcare provider and authorized personnel involved in your care and healthcare operations in accordance with applicable privacy laws, including HIPAA where applicable. The platform may also work with secure third party technology vendors and service providers that assist in operating the platform. While reasonable safeguards are used, no electronic system can guarantee absolute security.

4. Technology Assisted Information Review

This platform may use automated systems and advanced technology tools to help organize, summarize, and structure patient reported information for healthcare provider review. These tools are intended to support healthcare providers and are not a substitute for professional medical judgment. This platform does not independently diagnose medical conditions, provide medical advice, or determine treatment.

5. Data Security

All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256. Access is restricted to authorized personnel and is governed by your clinic's access controls.

6. Data Retention

Patient intake data is retained in accordance with your clinic's data retention policy, with a configurable minimum aligned to applicable regulatory requirements.

7. SMS & Electronic Communications

By using this platform, you consent to electronic communications related to your healthcare intake and coordination of care, which may include email, text messaging, web based forms, or portal communications.

SimpliGutsy uses SMS to send patients verification codes and secure appointment and intake links. By providing a mobile number and opting in, patients agree to receive these messages.

• What we send: one time verification codes and links to complete intake or confirm appointments.
• Message frequency varies depending on your appointments and intake activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of further messages.
• Reply HELP for assistance, or contact us at rohan@simpligutsy.com.
• Mobile opt in information is never shared or sold to third parties for marketing purposes.

See our Terms of Service & SMS Terms for full details.

8. Your Choices

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at rohan@simpligutsy.com.